Helping service providers redefine the value they bring to clients.
Despite its traditions and history there is no industry which is more under attack from disruptive forces than professional services.
So called knowledge professionals are battling forces of consolidation, disintermediation and the democratization of information. Such dynamics are generating new questions about a business model which has remained largely unchanged for much of the 20th and 21st centuries.
The best professional services firms are moving quickly to adapt to the changes – redefining how they deliver value to their customers, how they engage and incentivise their talent and how they embrace new digital channels and technologies.